FAQ

Creating an account on our website is simple and comes with several benefits:

• One-Time Voucher Discount: Enjoy a special discount on your first order as a thank you for signing up.

• Order History: Easily view and manage your past orders for quick reordering.

• Favourites List: Save your favourite products for easy access and future purchases.

• Faster Checkout: Save your shipping and payment information for a quicker checkout process.

• Exclusive Offers: Receive exclusive promotions and updates directly to your inbox.

To create an account, click here and follow the instructions. You will receive an e-mail with a confirmation for your account.

If you've forgotten your password, click on the "Forgot Password" link on the login page. Enter your email address, and we’ll send you a link to reset your password.

Yes, you can easily update your account information like your personal information and shipping address. Simply visit the account info section in the account overview.

We always choose the most optimal delivery method based on your country, balancing both price and delivery speed. This ensures you receive your order as quickly and affordably as possible.

Once your order has been shipped, you will receive a confirmation email containing a tracking number. Additionally, you will receive email updates from the carrier with the status of your delivery, keeping you informed every step of the way. You can use this information to track the status of your delivery in real-time.

The available payment methods vary by country. During checkout, you will see the options available for your location. Some common payment methods include:

• iDEAL (Netherlands)

• Bancontact (Belgium)

• Credit card (Visa, MasterCard, American Express)

• PayPal

The available payment options are automatically adjusted based on the country you select during checkout.

If your payment fails, try using a different payment method or contact your bank. You can also reach out to our customer service for assistance.

Yes, if certain conditions are met and your order is cancelled or returned, you will receive a refund via the original payment method. Processing time varies by payment provider and country.

We offer a variety of natural, healthy, and delicious snacks for dogs, including training treats, dental chews, grain-free options, and hypoallergenic treats.

Yes! Our dog snacks are suitable for all breeds and sizes. We offer various options to match different chewing habits, dietary needs, and life stages. Always check the product description for specific recommendations.

To maintain freshness, store the snacks in a cool, dry place.

We try to make sure our product descriptions contain all the relevant information. If you still have further questions after reading the description, please contact our support.

Always check the expiration date on the packaging for the most accurate information. For optimal freshness, store the snacks in a sealed container or close the packaging tightly after opening. Keep them in a cool, dry place, away from direct sunlight and moisture.